Frequently Asked Questions
Everything you need to know about your Ortur laser engraving experience.
What is the typical shipping timeframe for Ortur products?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes between 5 to 10 business days. You will receive a tracking number via email once your order has dispatched.
Do Ortur laser engravers come with a warranty?
Yes, all Ortur machines come with a standard 12-month manufacturer warranty covering defects in materials and workmanship. This ensures peace of mind for your creative projects.
What software is compatible with Ortur laser engravers?
Our machines are highly versatile and compatible with industry-standard software such as LaserGRBL (free) and LightBurn (paid). They support Windows, macOS, and Linux systems.
What is your return policy for electronic components?
We offer a 30-day return policy for items in their original packaging and unused condition. If you experience a technical issue, please contact our support team first for troubleshooting assistance.
Are your products safe to use at home?
Safety is our priority. Ortur engravers include features like active position protection, flame detection, and emergency stop buttons. However, we always recommend wearing the provided safety goggles and using the machine in a well-ventilated area.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various 'Buy Now, Pay Later' options at checkout to make your purchase more convenient.