Returns & Exchanges

At Ortur, we are committed to your satisfaction with our laser engraving technology. If you are not completely happy with your purchase, you can initiate a return within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all accessories, manuals, and components are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier to send the package to our designated inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.